Privacy Policy

Introduction

MachineStation India ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through machinestation.in, and through our related platforms machinestation.mx and machinestation.us.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices available to you. By using our website or submitting a form, you consent to the practices described here.

Information We Collect

We collect information you provide directly, information gathered automatically as you browse, and information shared by third parties involved in a transaction.

• Contact details such as name, email, phone number, and company name submitted through inquiry, quote, or sell-your-machine forms.
• Transaction information including machine interest, budget, shipping destination, and payment method.
• Technical data such as IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools.
• Communication records from WhatsApp, email, and phone conversations related to an inquiry or order.

How We Use Your Information

We use the information we collect to operate our business and improve your experience with us.

• Responding to inquiries, preparing quotations, and processing machine purchases or sales.
• Coordinating inspection, logistics, customs documentation, and payment through Stripe or bank transfer.
• Sending order updates, shipment tracking, and support communication.
• Improving website performance, content, and machine listings based on browsing behavior.
• Marketing communication, where you have opted in, about new inventory or offers.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to remember your preferences, understand site traffic, and measure the performance of our pages and listings.

You can control or disable cookies through your browser settings. Disabling certain cookies may limit some website features, such as saved search filters or inquiry form auto-fill.

Data Sharing & Third Parties

We do not sell your personal information. We may share information with trusted third parties strictly to fulfil an inquiry or transaction.

• Freight forwarders, customs brokers, and logistics partners for shipping and export documentation.
• Payment processors, including Stripe, for secure transaction handling.
• Form and communication tools such as WPForms and WhatsApp Business, used to receive and respond to your inquiries.
• Government or regulatory authorities, where required by law or for export compliance.

Data Security

We use reasonable technical and organizational measures, including secure hosting, restricted access, and encrypted payment processing, to protect your information from unauthorized access, alteration, or disclosure.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfil the purpose it was collected for, including ongoing transactions, warranty periods, legal or tax record-keeping requirements, and legitimate business interests.

Inquiry data from forms that do not convert into a transaction may be retained for a limited period for follow-up purposes, after which it is deleted or anonymized.

Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of the data we hold about you.

• You can request a copy of the personal information we hold about you.
• You can ask us to correct inaccurate or outdated information.
• You can opt out of marketing communication at any time by replying "unsubscribe" or contacting us directly.
• You can request deletion of your data, subject to any legal or contractual retention requirements.

International Data Transfers

As MachineStation operates across India, the USA, and Mexico, your information may be transferred to and processed in countries other than your own, including for buyers and sellers engaged in cross-border machine transactions.

Children's Privacy

Our website and services are intended for business use by manufacturers, dealers, and industrial buyers. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy, or to exercise your data rights, reach our team directly:

• Email: sales@machinestation.in
• Phone / WhatsApp: available on request via our Contact Us page
• Facility: Gurugram, Hariyana, India